By booking accommodation with Pulna Company LTD trading as Nestays (“Nestays”, “we”, “our” or “us”) in these terms and conditions, you agree to the following terms and conditions.
1. The Booking
1.1. Your booking is with Nestays, a provider of short-term rental accommodation.
1.2. References to "you" or "your" refer to the person or entity making the booking with Nestays.
1.3. These terms apply to all bookings. Bookings made via third-party platforms (e.g., Booking.com, Airbnb) are also subject to those platforms' terms and conditions.
1.4. Your booking is confirmed, and a legal contract is concluded once your payment has been successfully processed. No booking or contract is concluded when payment is declined or unauthorized.
1.5. You agree that the booking is for a short-term stay for leisure, business, or temporary purposes and does not establish any tenancy rights under applicable housing laws.
1.6. Bookings may be made for stays from one night up to three months. Stays exceeding three months require prior approval from Nestays.
1.7. Bookings can be made up until 9:00 PM local time on the first night of your stay.
1.8. Bookings must be made by individuals aged 18 or older. At least one guest aged 18 or older must stay in the accommodation.
1.9. You may not re-sell or re-assign your booking to any other person or organization without the express authorization of Nestays.
1.10. Guests must not exceed the maximum occupancy specified for the property in the booking confirmation. Additional guests are not permitted without prior written approval from Nestays and may result in immediate termination of the booking without refund.
1.11. Nestays reserves the right to enter the accommodation at reasonable times to carry out repairs, maintenance, inspections or in the event of an emergency. Wherever practicable, reasonable notice will be given.
1.12. Mandatory Housekeeping for Extended Stays
To maintain the property to a high standard, bookings of more than 14 consecutive nights are subject to mandatory housekeeping services. Housekeeping will be carried out at intervals of every 7 to 14 days, depending on the length of the stay and the booking requirements.
Each housekeeping service includes:
• General cleaning of the property.
• Fresh bed linen and towel change.
• Inspection of the property to ensure it remains in good condition.
As our online booking system can only apply a single cleaning fee at the time of booking, additional housekeeping charges for extended stays are not included in the initial booking total. Any applicable housekeeping charges will be calculated based on the length of your stay and confirmed with you before your booking is finalised or prior to check-in.
By completing your booking, you acknowledge and agree to the mandatory housekeeping requirement for stays exceeding 14 nights and agree to pay any applicable additional housekeeping charges.
2. Payment and Cancellations
2.1. All payments shall be made using major credit or debit cards, bank transfers, or other globally accepted payment methods. We reserve the right to decline any booking or payment method at our discretion where fraud prevention or security concerns arise.
2.2. Full payment is required at the time of booking unless expressly agreed otherwise by Nestays.
2.3. The total price for your stay will be presented before confirmation and payment. Prices are dynamic and may vary over time. Changes in price after booking will not affect your confirmed rate.
2.4. Cancellations made more than 21 days before the scheduled arrival date will receive a full refund.
2.5. Cancellations made between 15 and 21 days before the scheduled arrival date will receive a 50% refund of the total booking cost.
2.6. Cancellations made 14 days or less before the scheduled arrival date are non-refundable, unless otherwise required by law or where Nestays agrees to issue a refund at its sole discretion, for example if a replacement booking is secured.
2.7. If Nestays is unable to honour your booking due to circumstances within our control, including but not limited to overbooking, you will receive a full refund or, where agreed, suitable alternative accommodation.
2.8. Where your booking is cancelled due to events beyond our reasonable control (see Section 10 – Force Majeure), Nestays will refund any payments made where required by law or, where appropriate, offer alternative accommodation or alternative dates at our discretion.
2.9. Security Deposit - To protect the Property against damage, loss, excessive cleaning, breaches of these Terms and Conditions, or other charges arising from the Guest's stay, the Guest authorises Nestays to obtain a security deposit by placing a pre-authorisation (card hold) on the payment card provided during the booking process.
The security deposit is not an immediate charge. A pre-authorisation temporarily reserves the agreed security deposit amount against the Guest's available card balance but does not debit funds from the account.
For longer stays, the card pre-authorisation may be renewed before it expires to ensure the security deposit remains valid throughout the booking. The duration of each pre-authorisation is determined by the Guest's card issuer and payment network.
If the pre-authorisation cannot be successfully renewed or maintained (for example, due to insufficient available funds, an expired card, or a card issuer decline), Nestays reserves the right to charge the full security deposit to the payment card provided. The Guest authorises this charge where necessary to maintain the agreed security deposit.
Provided the Property is left in accordance with these Terms and Conditions, with no damage, missing items, excessive cleaning required, unpaid charges, or other breaches of the booking agreement, any charged security deposit will be refunded within 48 hours of departure. Where only a pre-authorisation has been held, it will be released following completion of the post-departure inspection. The time taken for released funds to become available is determined by the Guest's card issuer and may take several business days.
Nestays reserves the right to deduct or retain all or part of the security deposit to cover, including but not limited to:
• Damage to the Property, furnishings, fixtures, fittings, or contents.
• Missing or stolen items.
• Excessive cleaning beyond that expected from normal use.
• Smoking or vaping inside the Property where prohibited.
• Unauthorised pets or additional guests.
• Breaches of the House Rules or these Terms and Conditions.
• Any unpaid charges, losses, or costs reasonably incurred as a result of the Guest's stay.
Where the cost of any damage or loss exceeds the value of the security deposit, the Guest remains liable for the full amount of the additional costs incurred.
3. Your Stay
3.1. Check-in time is from 3pm, and check-out time is no later than 10am unless expressly agreed otherwise. Additional charges may apply for early check-in or late check-out.
3.2. The accommodation is provided as serviced accommodation, and no meals or additional hotel services are included unless explicitly stated.
3.3. Each booking includes linens, towels. Cleaning services are provided; further details are available on request.
3.4. You are responsible for ensuring all guests comply with these terms. Guests must not:
● Smoke inside the property (designated outdoor smoking areas only).
● Bring pets, except for assistance animals.
● Bring hazardous or illegal materials onto the premises.
● Tamper with fire alarms or emergency equipment.
● Cause excessive noise, particularly between 10:00 PM and 7:00 AM.
● Fail to return keys/fobs/cards upon departure.
● Further terms are stated in the guest information book under “house rules”
3.5. Noise Monitoring Device
This property is equipped with a Minut noise monitor to help prevent excessive noise and ensure a peaceful environment for our guests and neighbours. The device does not record conversations or audio and monitors noise levels only.
3.6. For the safety and security of our guests and the property, a Ring doorbell is installed at the front entrance. It monitors the exterior entrance only and is used to help verify arrivals, monitor the security of the property, and ensure compliance with the maximum occupancy stated in the booking.
3.7. These devices are operated in accordance with the UK GDPR and the Data Protection Act 2018. No surveillance equipment is installed inside the property.
3.8. Right to Refuse Accommodation
Nestays reserves the right to refuse entry or require guests to leave immediately where:
• these Terms are breached;
• illegal activity is suspected;
• guests behave aggressively or abusively;
• excessive noise complaints are received;
• the safety or comfort of neighbours or other guests is compromised.
Where this occurs due to the guest's conduct, no refund will be payable.
4. Damage, Theft, and Costs
4.1. Nestays reserves the right to recover the reasonable costs of repairing damage or replacing items where such damage exceeds fair wear and tear and has been caused by the guest or persons staying under the booking. Evidence, including photographs, invoices or quotations, may be provided upon request. This is applicable for:
● Repairs or replacement of damaged property (e.g., furniture, appliances).
● Lost or stolen items during your stay.
● Non-compliance with the non-smoking policy.
● Evidence of illegal substance use.
4.2. Additional charges:
● Lost keys
● Emergency call-out due to guest negligence
● Excessive cleaning
● Late check-out
5. Privacy and Data Protection
5.1. Nestays processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for further information.
5.2. Guests of non-local nationality may be required to provide passport or travel document details, as well as information on their next destination, as required by law.
6. Complaints
6.1. If you experience any issues during your stay, contact our team immediately to resolve the matter.
6.2. Formal complaints may be submitted in writing using the contact details provided. Nestays will aim to respond within two business days.
6.3. If you are dissatisfied with any aspect of your stay, you should notify Nestays as soon as reasonably possible during your stay so that we have the opportunity to investigate and, where appropriate, resolve the issue.
7. Limitation of Liability
7.1. Nothing in these Terms excludes or limits Nestays' liability where it would be unlawful to do so, including liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights under the Consumer Rights Act 2015; or
• any other liability that cannot be excluded or limited under applicable law.
7.2. Subject to clause 7.1, Nestays shall not be liable for:
• loss of profit, income, business or opportunity;
• indirect or consequential loss;
• loss or damage arising from events outside our reasonable control;
• loss or damage to personal belongings unless caused by our negligence.
7.3. Subject to clause 7.1, our total liability arising out of or in connection with your booking shall not exceed the total amount paid by you for the booking.
7.4. Guests are responsible for ensuring they take reasonable care of their own property throughout their stay. We recommend that valuable items are not left unattended.
8. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
9. Governing Law and Jurisdiction
9.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
9.2. If you are a consumer resident in England or Wales, you may bring legal proceedings in the courts of England and Wales.
9.3. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation, where applicable under UK consumer law.
10. Force Majeure
Nestays shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, epidemics, pandemics, government restrictions, utility failures or industrial disputes.
11. Guest Responsibility
Guests are responsible for:
• supervising children at all times;
• complying with all health and safety instructions provided;
• reporting any hazards or damage immediately;
• ensuring the property is left in a reasonable condition at check-out.
12. Property Condition
Guests should inspect the accommodation upon arrival and notify Nestays promptly of any defects, damage or cleanliness issues. Failure to report issues within 24 hours may be taken as acceptance of the property's condition.
13. Health and Safety
Guests must familiarise themselves with the location of fire exits, smoke alarms, fire extinguishers (where provided), and emergency contact information. Tampering with safety equipment is strictly prohibited.
14. Third-Party Services
Nestays is not responsible for interruptions or failures of services provided by third parties, including but not limited to broadband, television services, utility providers or local infrastructure, where such interruptions are outside our reasonable control.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Nestays regarding your booking and supersede any previous communications or agreements relating to that booking.
By signing this Rental Agreement, you acknowledge that you have read and understood these Terms and Conditions and authorise nestays to obtain, renew, charge (where necessary), retain, deduct from, and/or refund the security deposit in accordance with this Agreement.
Company Information
Pulna Company Ltd (trading as Nestays)
Company Number: SC855070
Registered Office: 14 Chanonry Road South, Elgin, IV30 6NG
Email: Enquiries@Nestays.co.uk
Telephone: 07497139280